Retail and Supply Chain Operations

Next generation digital transformation

Our Expertise

Although we have really broad experience across multiple industries, much of this has been fine-tuned in the retail arena covering the full value chain. Retail is an industry that has been at the sharp end of digital disruption as consumers have become more tech savvy, their smart phones being their indispensable window into the shopping world.

Consumers expect to be able to buy what they want, at a great price and have it delivered to them quickly and conveniently. No fuss, minimum friction and maximum reward. If you’re unable to deliver that in line with a customer’s expectation, they’ll quickly jump ship to another retailer or brand who can deliver on that promise.

This level of service adds cost into your supply chain, puts pressure on your ability to maintain good product availability, and provide enough flexibility to react to external events, be that trends, weather, competitors or economic and political shockwaves.

Your retail value chain from product strategy, through design, sourcing, logistics, buying and merchandising, and channel execution needs to be fit for purpose today, and also be able to adapt to the quickening pace of change.

With deep experience in retail value chains, we know what it takes to build an operating model that can support rapid growth and support changing customer behaviours.

We know what is needed in terms of your internal mindset to enable this.

We know the physical infrastructure and processes the can help you to deliver improved performance and efficiencies.

We know how to leverage your data to help you make informed and quick decisions.

We know how to use machine learning and artificial intelligence to make better choices and operate more effectively.

We know how to deliver quick wins that generates cash to fund your digital transformation journey.

We’ve been there and we’ve done it and we’ve helped businesses generate over £100m of additional profit through both growth initiatives and cost efficiencies.

Examples of Some of the Initiatives Delivered

  • Introduced business-wide category management reducing product range by 30%, increasing orders per unit by 65% and reducing material cost per unit by 5%
  • Opened regional warehouses and introduced picking prioritisation to reduce store replenishment from 7-14 days to 1-2 days
  • Set up tighter buying processes to reduce working capital by £50m in one season
  • Implemented machine learning based store allocations to reduce store stock holding by 15% and reducing store recalls from 20% to 15%
  • Increased margin by 1% through a machine learning pricing and promotions trial
  • Consolidated channel stock pools to reduce stock purchasing by 5%
  • Introduced S&OP processes and dashboards to improve end-to-end supply chain performance visibility and inventory optimisation
  • Implemented RFID to improve store stock accuracy from c.80% to >95%, also reducing warehouse picking errors
  • Set up supply chain operations for Chinese joint venture and consolidated businesses through M&A processes

Contact us today to find out how we can support you in your retail or supply chain digital transformation.


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