Working closely with the different areas of the Supply Chain and Logistics team, we reshaped the Modernising the Supply Chain pillar of the strategic transformation portfolio, mapping out a clear 5 year plan to reduce the overall SC&L costs from 14.5% of turnover, down to 11% (c.£100m annual savings), as well as owning delivery for year one of the programme and associated benefits, realising £20m annualised savings in 2023.

Network Optimisation

• Reduction in total warehouses to reduce complexity and drive up utilisation.

• Implementing multi-channel capability into more DCs to drive online availability, reduce inter-DC costs and improve customer proposition.

• Worked in conjunction with external consultancies to map out the 5 year network plan to integrate Food and International supply chains with the Clothing and Home supply chain.

Logistics Efficiency

• Removed 12 million plastic hangers from the supply chain through optimising hanging transition and hanger recycling.

• Successfully trialled joint C&H and Food deliveries to prove longer term opportunities for consolidated fulfilment.

• Implemented multiple operational improvements such as automated box constructors, robotics, pick location optimisation. and many other.

3rd Party Brands Growth

• Optimising the warehousing of the growing 3rd party brands portfolio by upgrading the WMS, physical site and increasing pick locations, driving costs down by c. 40%.

• Enabled 3rd party brands to sit alongside own-label product, eliminating the need to expand 3rd party only warehousing.

• Improved the onboarding process for new 3rd party brands into the logistics network, reducing timelines from 3 weeks down to 1 week.

Ecommerce Fulfilment

• Improved returns to sale cycle from 20 days down to 5 days to increase full price sell through.

• Set up ROI in-store e-com fulfilment centre to improve customer deliveries from 4 days down to 2 days, while also reducing shipping costs and returns fees.

• Trailled multiple customer facing improvements from ecom hanger removal, green packing, reduction in refund turnaround and improved in store click and collect picking cycle.

Product Flow and Availability Optimisation

• Supported delivery of improved product flow, reducing in store stock by 15%, increasing in-store availability from 85% to >92% and enabling 5% sales increase.

• Optimised flow of replenishment to the ecom fulfilment centre to improve utilisation/productivity, whilst increasing demand weighted availability to >95% and enabling increased throughput off .